Characteristics of Bureaucracy
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Impersonal

• System of impersonal rules
• Impersonal guidelines
• Discharge of authority is based on rules without regard for persons
• Norms of impersonality govern interpersonal relations
• People are "cases" rather than individuals

Clearly defined and documented

• A chain of command that is heirarchically organised
• Rights and duties of officials are explicity prescribed
• Officials receive contractually fixed salaries and do not own their positions or the means of production
• Clearly defined division of labour
• Written documentation and orientation to files in a precondition of legitimate decision-making

Other Notes in this Category

1. Characteristics of Bureaucracy
2. Consequences of Bureaucracy
3. Factors Leading to Bureaucratisation
4. Formal and Substantive Rationality
5. Means and Ends
6. The Superiority of Bureaucracy over other Forms of Administration
7. Weber's Study of Bureaucracy

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